SCAN-VERIFIED PICK & PACKLOT TRACKING · BATCH DOCUMENTATIONTINCTURES · GUMMIES · POWDERSSCAN-VERIFIED PICK & PACKLOT TRACKING · BATCH DOCUMENTATIONTINCTURES · GUMMIES · POWDERSSCAN-VERIFIED PICK & PACKLOT TRACKING · BATCH DOCUMENTATIONTINCTURES · GUMMIES · POWDERS

Fulfillment, built by the operators who ship.

Fulfillment, kitting, and multi-channel operations built by people who have run product brands themselves.

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OPERATOR-BUILT FULFILLMENT WORKFLOWS

SCAN-VERIFIED PICK & PACK

2:00 PM SAME-DAY SHIP CUTOFF · EASTERN STANDARD TIME

MULTI-CHANNEL INTEGRATIONS · SHOPIFY, AMAZON, KLAVIYO & MORE

Find your fulfillment path

Built around what you sell.
And where you sell it.

Go deeper into supplement fulfillment or TikTok Shop shipping. See the channel setup, warehouse workflows, and details that matter to your operation.

01 / Supplement brands

Supplement 3PL, built around your channels.

Lot-aware handling, channel onboarding, and the Better Brand operating example: 450,000 orders handled and 100+ SKUs managed from 2020 to date.

Explore supplement 3PL

02 / Social commerce

TikTok Shop shipping, without the blind spots.

Shopify and TikTok Shop sync planning, ShipHero warehouse workflows, seller fulfillment, and the separate FBT replenishment handoff.

Explore TikTok Shop shipping

THE FLOW

SIGN TO DOORSTEP

Onboarding

KICKOFF · SOPS · RATE CARD

Platform Connect

STORE SYNC · ORDER FLOW LIVE

Inbound

RECEIVE · COUNT · LOT CAPTURE

Warehoused

WMS · BIN MAPPED · LIVE COUNTS

Pick & Pack

SCAN VERIFIED · TWO STEP QC

Shipped

CARRIER RATED · SAME DAY CUTOFF

FLOWING NOWSCAN-VERIFIED PICK & PACK

WHY CWTCH

Tech you can see.
People you can reach.

ShipHero powers the inventory and order workflows. Tap-to-pack drives the accuracy. The client portal puts the whole operation on your laptop. We run it.

01 · WMS

ShipHero WMS · One source of truth

Real-time inventory across every channel you sell on. No reconciliation, no spreadsheets at midnight, no "let me check the warehouse."

02 · ACCURACY

Tap to Pack · scan-verified workflow

Scan-verified pack workflow on every order. Catches the mis-pick before your customer does, not after the support ticket.

03 · VISIBILITY

Client Portal · Live, on your phone

Inventory, orders, returns, and performance, visible to your team in real time. Same view we have, no email lag.

The pitch.

CWTCH's team brings hands-on experience with product brands, from product development and brand identity to direct-to-consumer operations. That perspective shapes how we handle receiving, inventory, kitting, subscriptions, and creator shipments. We build workflows around each brand's products and sales channels, with the operating team close to the work.

OPERATOR PERSPECTIVE

Fulfillment shaped by the experience of building and operating product brands.

FULL-SERVICE FULFILLMENT

The full floor.

Every service the operations team needs, under one roof, on one invoice.

Receiving & QC

Inbound inspection, lot capture, damage flagging, ASN reconciliation. Visibility from container to bin.

Pick · Pack · Ship

Single-item, multi-SKU, batch. Barcode-verified, two-step QC, branded packouts when you want them.

Kitting & Assembly

Subscription boxes, gift sets, launch kits, sample programs. Built in-house, not subcontracted.

Ambient Storage & Inventory

Ambient storage, lot-level inventory tracking, and location visibility across receiving, storage, and fulfillment.

Returns Management

Inspection, restock-or-write-off decisions, brand-specific protocols, refund triggers via your platform.

B2B & Retail

Retail routing-guide support and palletized outbound for wholesale and retail orders.

Influencer & PR Drops

Custom send-outs, handwritten notes, and photo-ready packouts for launches and PR campaigns.

Product Records

Supplement label and SKU checks, lot and batch documentation, and organized records for internal review.

Reporting & Visibility

Live dashboards, order status, on-hand by SKU, days-of-supply alerts. Your ops team gets actual answers.

Multi-Channel Order Management

Shopify, DTC, Amazon FBM, TikTok Shop, Meta. We connect the platforms, handle every marketplace's rules, and orchestrate order flow into one synced pipeline.

Amazon FBA Prep

Poly-bagging, FNSKU labeling, bundle and case-packing, box content, and carton preparation for Amazon FBA shipments.

NATIVE INTEGRATIONS · NO MIDDLEWARE TAX

Shopify·Amazon FBM·TikTok Shop·Meta Shops·Klaviyo·ShipHero

MULTI-CHANNEL FULFILLMENT

We speak every platform you ship on.

Most 3PLs hand you a login and wish you luck. We do the technical heavy lifting: connecting your storefronts, honoring each marketplace's rules, and orchestrating the entire order flow between your platforms and our floor.

ORDER ORCHESTRATION

ONE SYNCED SOURCE

Shopify

Amazon FBM

TikTok Shop

Meta Shops

CWTCH Sync Engine

UNIFIED ORDER FLOW · INVENTORY SYNC · CARRIER ROUTING

DTC + MARKETPLACE

ONE PIPELINE

PLATFORM RULES

WE HANDLE THEM

ORDER FLOW

FULLY MANAGED

Every channel you sell on

Shopify and DTC commerce, Amazon FBM, TikTok Shop, Meta Shops. We run fulfillment across all of them from one operation, so your stock and orders never live in silos.

We own the technical setup

We connect each platform, map SKUs, and configure shipping and carrier rules for your channels. Our team coordinates setup and checks order flow before launch.

Order flow, fully managed

Orders route from each storefront into our systems, get fulfilled, and send tracking updates back automatically. Inventory syncs across connected channels, reducing manual exports and duplicate order handling.

SUPPORT THAT ACTUALLY RESPONDS

You message. We answer. Fast.

The thing brands hate most about their old 3PL is the silence. So we killed it. Every client gets a dedicated Slack channel and a direct line to the operators running their account.

A dedicated Slack channel

Every client gets their own channel with our ops team in it. Real people who know your account, not a rotating support queue.

Answered in under 24 working hours

Drop a message and you get a real response inside one business day, usually far sooner. Urgent shipment? We're already moving.

Direct access, no gatekeepers

No waiting on hold, no email tag, no tier-one script. You talk straight to the team running your fulfillment.

your-brand-cwtchDEDICATED CHANNEL

ONLINE

YOU

You9:02 AM

Can we expedite the 40 units going to our retail partner today?

CWTCH Ops9:14 AM

On it. Pulling now, they'll make the 2pm cutoff. Tracking in 20.

YOU

You9:15 AM

You're the best.

REPLY UNDER 24 WORKING HRSNO TICKETS · NO HOLD MUSIC

CATEGORIES WE SERVE

What we handle.

We're selective. Categories where compliance, handling, or unboxing actually matter.

CAT·01

Supplements & Wellness

The category we cut our teeth on. Lot tracking, expiration management, documented receiving, careful handling for tinctures and gummies, and clear batch records.

LOT · EXP TRACKING

TINCTURES

GUMMIES

CAPSULES

POWDERS

BATCH RECORDS

CAT·02

Beverage & Functional

Heavy and fragile products need planned receiving and thoughtful outbound packaging. We handle palletized inbound, dimensional-weight planning, and careful packing.

PALLETIZED

DIM-WEIGHT OPTIMIZED

FUNCTIONAL

CAT·03

Beauty & Personal Care

Inserts, samples, sleeves, ribbons. Beauty fulfillment is theatre, and the unboxing is half the brand. We treat every kit like a launch box.

CUSTOM KITTING

INSERTS

SAMPLE PROGRAMS

SUBSCRIPTION

CAT·04

Apparel & Lifestyle

Drops, capsule releases, sized inventory, returns triage. Built for streetwear cadence and small-batch luxury runs alike, including our own in-house apparel line.

DROP RELEASES

SIZED SKUS

RETURNS TRIAGE

LIMITED RUNS

CAT·05

Dry Foods & Pantry

Protein powders, snack bars, coffee, teas, and spices. Shelf-stable goods with lot tracking, expiration management, and documented receiving.

SHELF-STABLE

LOT · EXP TRACKING

DOCUMENTED HANDLING

MULTIPACKS

CAT·06

Pet Supplements & Treats

For pet wellness brands, we manage batch and expiration tracking, subscription cadence, and careful handling for shelf-stable treats and chews.

BATCH RECORDS

SUBSCRIPTION

TREATS

CHEWS

CAT·07

Books, Games & Collectibles

Subscription boxes, launch drops, and condition-sensitive inventory. Careful handling, custom kitting, and packouts that survive the unboxing video.

SUBSCRIPTION BOXES

CUSTOM KITTING

CONDITION-SENSITIVE

LAUNCH DROPS

CAT·08

Home, Candle & Fragrance

High-margin, gift-ready goods where presentation sells the reorder. Fragile-safe packouts, seasonal surge capacity, and kitting for bundles and gift sets.

FRAGILE-SAFE

GIFT SETS

SEASONAL SURGE

BUNDLES

INSIDE THE FLOOR

A real warehouse, run by real operators.

No stock photos, no rented overflow space. This is our floor: racked, bin-mapped, scan-verified, and shipping every day.

Live Station

A station built for the camera.

We keep a dedicated live shipping and handling station on the floor, lit and camera-ready. Use it for TikTok Lives, live packouts, unboxing content, and launch-day sessions where your audience watches orders go out the door in real time.

WAREHOUSE EXECUTION SYSTEM

The lights tell our packers
exactly what to do.

We run ShipHero Pack-to-Light on our floor. LED light bars guide every pick and pack by location and quantity, so the right items go in the right box, the first time. Less guesswork, fewer mis-packs, and orders out the door faster.

Scan to ship in five guided steps: scan the order, pick until the lights go out, select packaging, pack, then print the label and ship. The next order is already queued.

Up to 450%

Throughput gains ShipHero reports from Pack-to-Light

Fewer mis-packs

LED-verified picks and quantities on every order

Scan to ship

Five guided steps, no screens to read, no guesswork

Pack-to-Light station

LED GUIDED

Scan

Pick

Pack

Label

Ship

TRACK RECORD

Built on operating our own brands.

These CWTCH portfolio brands are the hands-on operating experience behind our fulfillment work for client brands.

001

Better Brand

LUNG HEALTH · CWTCH PORTFOLIO BRAND

BRAND PARTNER

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